Last updated: October 28, 2025
At Berowra Eye Studio (“we”, “our”, “us”), we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, disclose and safeguard your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
We collect personal information necessary to provide you with quality eye care services, process online orders, and manage your interactions with us.
This may include:
Personal details: name, date of birth, contact information, and address
Health information: vision history, prescriptions, and relevant medical details
Appointment information: booking details, notes from consultations, and reminders
Payment information: when purchasing products online through our Shopify store (credit card details are handled securely by Shopify and are not stored by us)
Website usage data: such as cookies, browser type, and pages visited, to help us improve our website and user experience.
We may collect your personal information in several ways, including:
When you book an appointment online through Healthshare
When you make a purchase through our Shopify online store
When you contact us via our website, email, phone, or in person
When you complete patient forms or provide information during consultations
Automatically, through cookies and analytics tools when you visit our website.
You can choose to disable cookies in your browser, though this may affect some website functions.
We use your personal information to:
Provide optometry services and manage your eye health records
Process bookings, payments, and product deliveries
Communicate appointment reminders, updates, and product or service information
Maintain accurate patient and transaction records
Improve our website, services, and customer experience
Comply with legal obligations or respond to lawful requests.
We will not use or disclose your personal information for any purpose unrelated to your care or our business operations without your consent, unless required by law.
We use reputable third-party platforms to assist with our operations:
Healthshare - used for online appointment bookings. Your information is collected in accordance with Healthshare’s own privacy policy, which can be viewed at https://www.healthshare.com.au/privacy/.
Shopify - used to manage our online store and process payments. Payment information is handled securely by Shopify and its payment gateways. See Shopify’s privacy policy at https://www.shopify.com/legal/privacy.
These providers may store or process information outside Australia. We take reasonable steps to ensure that these organisations comply with applicable privacy standards.
We store your information securely in electronic and/or paper form.
We use appropriate administrative, technical, and physical safeguards to protect against:
Unauthorised access or disclosure
Loss, misuse, or alteration of information.
We retain your information only for as long as required by law or to provide our services.
You have the right to access the personal information we hold about you and to request corrections if it is inaccurate, incomplete, or out of date.
Please contact us (see details below) to make such a request. We may need to verify your identity before releasing information.
By using our website, booking through Healthshare, or making a purchase through our Shopify store, you consent to the collection and use of your information as outlined in this policy.
We may update this Privacy Policy from time to time. Any changes will be published on our website with the updated effective date.
If you have questions about this Privacy Policy or wish to access, update, or correct your information, please contact us at:
Berowra Eye Studio
Shop 4, Berowra Village Shopping Centre, 1C Turner Rd, Berowra Heights NSW 2082
Phone: 02 91614105
Email: hello@berowraeyestudio.com.au
If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC):
Website: www.oaic.gov.au
Phone: 1300 363 992